Thứ Bảy, 28 tháng 1, 2012

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Giving Good Customer Service as an Internet Marketer

by Sophie Planteur

Don't underestimate the importance of customer service, even if you only sale products online. Customer service is at least as important to online businesses as it is to offline based businesses. Consider how much competition you have online; thousands of other web site probably offer similar products. What can you do to prove that you are better than all your competitiors? This is where customer service comes in! Potential buyers are more likely to buy from you if they feel like they have your undivided attention and that you care about who they are as people. On the other hand, if you have your business set up so that you have no personal contact with customers, people will be less likely to buy anything. If you follow these suggestions, you will be able to start giving your visitors good customer service.

The appearance is that not much effort is needed to make it work. This could be the reason a lot of these internet marketers are doing a less than acceptable job at customer service. In reality, you will find that customer service is important regardless of whether the business is taking place via the Internet or offline. Here are some ways that you, as an internet marketer, can offer good customer service to you buyers and clients.

Wouldn't it be worth it to send out this automated e-mail if it motivates people to become repeat customers?

When you write sales pages, web pages and send out e-mails, be sure to take the time to make them good. Don't let typos, spelling errors or grammatical mistakes happen. People surfing the internet don't know you; your website is going to determine their opinion of you. If you want people to trust you and try your products, you don't want them to have to be bothered with typos or sloppily written sales pages. Not everyone is good at writing; if you have to, outsource your writing! There are a lot of writers and editors offering their services online nowadays; ask one of them for help.

Send out some free information to your customers every now and then. Instead of only sending out sales pitches to the people on your list, send out newsletters every once in a while as well. If they think that you will only send them promotional material, they will be much more likely to blanket delete all of your mails without having read them. If, however, you offer up some information for free every once in a while, your e-mails will be better received. You can also please your following by sending them updates on what other projects you know of that people are doing. This is going to show your customers that you care about what you are offering them and aren't only concerned with the amount of money you'll make. There is nothing complex about delivering good customer service. As a matter of fact, it shouldn't really take you that long to offer good customer service. As a matter of fact, if you will only take ten or fifteen minutes of each day to ensure that your customers are satisfied, you can become successful. Especially when those few additional minutes each day could mean hundreds or thousands of dollars in sales for your business. When you think about how easy it is to offer your customers a good buying experience, why aren't you putting more effort into this? It can only help you!

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New Unique Article!

Title: Giving Good Customer Service as an Internet Marketer
Author: Sophie Planteur
Email: marionpositif@gmail.com
Keywords: online business,marketing internet,Ecommerce,online promotion,advice,affiliate,advertising,computer,internet,business,marketing
Word Count: 578
Category: Ecommerce
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